Return/Refund Policy
We strive to deliver best-in-class tools alongside responsive, thoughtful customer support at Kromatica. That said, we understand that our products may not be the right fit for every workflow. We maintain a fair and transparent return and refund policy so you can purchase with confidence and feel respected as a customer.
Perpetual Licences
Perpetual licenses include a 24-hour evaluation period during which you may request a full refund. If a product does not fit your workflow, or you decide it is not right for you, you may request a complete refund within 24 hours of purchase. Upon confirmation of the refund, the associated license will be invalidated and access will be revoked.
If one of our products is not functioning as intended due to a bug, error, or design issue on supported systems, you may be eligible for a full refund. We will make every reasonable effort to diagnose and resolve the issue promptly. However, if the issue cannot be resolved within a reasonable timeframe, or if you choose not to continue participating in the troubleshooting process, you may request a full refund. Refund requests must be made within a reasonable period following the initial report of the issue.
Rental Licenses
Due to the nature of rental licenses, purchases of rental licenses are non-refundable. The only exception is in the event of a verified technical issue that prevents the product from running on a supported system. Rental licenses do not include an evaluation period.
